• This Privacy Policy governs the manner in which Mellooi Creation Sdn Bhd collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Mellooi Creation Sdn Bhd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Mellooi Creation Sdn Bhd may collect and use Users personal information for the following purposes: 
- To improve customer service 
Information you provide helps us respond to your customer service requests and support needs more efficiently. 
• - To personalize user experience 
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. 
• - To improve our Site 
We may use feedback you provide to improve our products and services. 
• - To process payments 
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. 
• - To send periodic emails 
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. 
• How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Mellooi Creation Sdn Bhd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Mellooi Creation Sdn Bhd 

131 Jalan Maarof, 59100 Bangsar, Kuala Lumpur, Malaysia 

This document was last updated on May 27, 2013

Returns & Exchanges for Pre-Order

1. Returns for change in size are accepted, changes for style or colour are not accepted.

2. In the event of return of goods, please contact us at or 012-2940298 within 3 days of receiving the goods. Our staff will advise you on the next steps to be taken.

3. Items must be posted to us in unworn, unwashed, and unaltered condition with all tags attached within 7 days of receiving the goods. (pls provide tracking number)

4. Customers may opt for a refund in the form of store credit, or exchange for another item. In the event that the item is of a higher value, the customer will have to top up the balance.

5. Kindly allow up to 7 days for your return to be processed. We reserve the right to reject any return/exchange requests failing to meet our requirements.

6. Return shipping is borne by the customer. We are not liable for any loss/damages until the parcel is received.

7. Returns on UnityMask is only allowed if the packaging is still sealed (for hygiene reasons).

Shipping Policy


• Tracking numbers will be provided by e-mail once parcels have been shipped. 
• We are not responsible for lost/damaged parcels. Any claims will have to be made with the postal service provider and we will make reasonable effort to assist in compensation claims (if any). 
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

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